Returns & Refunds Policy

At Olsen & Smith, we are committed to ensuring you are completely satisfied with your purchase. If you are not fully happy with your order, you may return it in accordance with the policy below.

Return Window

We offer a 90-day return policy, meaning you have 90 days from the date of delivery to request a return.

How to Request a Return

To initiate a return, please contact our support team:

support@olsenandsmith.com

Please include:

Your order number
The item(s) you wish to return
Reason for return

Our team will guide you through the next steps.

Change of Mind Returns

If you wish to return an item due to a change of mind:

The item must be unused and in original condition
The item must be returned in its original packaging
You are responsible for arranging and covering the return shipping cost

We strongly recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

Please contact us within 48 hours of delivery
Provide clear photos of the item and packaging

In such cases:

We will arrange a free return or collection
You will receive either a replacement or full refund, depending on your preference

Return Conditions

To be eligible for a return:

Items must be unused and in original condition
Items must include all original packaging, parts, and accessories
Items must not show signs of use, assembly damage, or wear

We reserve the right to refuse returns that do not meet these conditions.

Refund Process

Once your return is received and inspected:

You will be notified of the outcome
If approved, your refund will be issued to your original payment method

Refunds are typically processed within 5–10 business days after approval, depending on your payment provider.

Non-Refundable Costs

Original delivery charges (if applicable) are non-refundable, unless the item is faulty or incorrect
Return shipping costs for change of mind returns are non-refundable