FAQs
Below FAQ are some common concerns our customers have before purchasing with us, if you have other questions, you can contact our support team below.
Standard delivery to Mainland UK typically takes 2–3 business days.
Yes, next day delivery (£3.99) is available on selected products only for Mainland UK orders placed before 1:00 PM.
Bulky items may not be eligible. Availability is shown at checkout.
Bulky items may not be eligible. Availability is shown at checkout.
Yes, we deliver to Northern Ireland, Scotland, Jersey, Guernsey, and Isle of Man.
Delivery typically takes 2–3 business days, and shipping costs are shown at checkout.
Delivery typically takes 2–3 business days, and shipping costs are shown at checkout.
Orders are processed within 1 business day.
Orders placed after 1:00 PM are processed the next working day.
Orders placed after 1:00 PM are processed the next working day.
We offer a 90-day return policy from the date of delivery.
Change of mind: You are responsible for return shipping
Faulty/damaged items: We provide a free return or collection
Faulty/damaged items: We provide a free return or collection
Please email support@olsenandsmith.com with your order number and reason for return.
Refunds are processed within 5–10 business days after the returned item is received and approved.
Yes, all products sold on this website are genuine Olsen & Smith products.
Olsen & Smith® is a registered trademark of Amity Luggage & Bags Limited (UK).
This website is operated by USB International Limited, an authorised distributor and seller.
We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Yes, all payments are securely processed through Shopify’s encrypted payment system.
Unit 5 Russel House
Southfields Business Park
Laindon, Essex
SS15 6TF
United Kingdom
Southfields Business Park
Laindon, Essex
SS15 6TF
United Kingdom
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