Privacy policy
This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from this website.
1. Who We Are
This website is operated by:
USB International Limited
Company Number: 04036237
VAT Number: GB 610954258
Olsen & Smith® is a registered trademark of Amity Luggage & Bags Limited (Company No. 08725536).
For any privacy-related queries, you can contact us at:
support@olsenandsmith.com
2. Personal Information We Collect
When you visit our website, we may collect the following types of information:
a) Information You Provide
- Name
- Email address
- Phone number
- Billing and delivery address
- Order details
b) Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Referring websites
c) Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Personalise your experience
- Deliver relevant advertising
You will be asked to consent to non-essential cookies when you visit our website.
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you regarding your order
- Provide customer support
- Improve our website and services
- Prevent fraud and enhance security
If you opt in, we may also use your information to send marketing emails or SMS messages. You can unsubscribe at any time.
4. Sharing Your Information
We only share your data where necessary, including with:
- Shopify Inc. (website hosting platform)
- Payment processors (secure payment handling)
- Delivery and courier companies
- Analytics providers (e.g. Google Analytics)
- Advertising platforms (e.g. Meta / Facebook)
All third parties are required to process your data securely and in accordance with applicable laws.
5. International Data Transfers
Some of the third-party providers we use may process data outside the United Kingdom or European Economic Area.
Where this occurs, appropriate safeguards are in place to protect your data.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfil your order
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
7. Your Rights (UK GDPR)
Under UK data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent (for marketing)
- Request data portability
To exercise your rights, please contact us at support@olsenandsmith.com
8. Cookies
We use both essential and non-essential cookies.
- Essential cookies are required for the website to function
- Non-essential cookies (analytics and marketing) require your consent
You can manage your cookie preferences through your browser or via our cookie banner.
9. Data Security
We take reasonable measures to protect your personal data.
Our website is hosted on Shopify, which uses industry-standard security and encryption technologies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
11. Contact Us
For more information about our privacy practices, or if you have questions, please contact us:
support@olsenandsmith.com
Address:
Unit 5 Russel House
Russel Square
Southfields Business Park
Laindon, Essex
SS15 6TF
United Kingdom
