Terms of service

These Terms & Conditions govern your use of this website and your purchase of products from Olsen & Smith.

1. Business Information

This website is operated by:

USB International Limited

Company Number: 04036237

VAT Number: GB610954258

Olsen & Smith® is a registered trademark owned by Amity Luggage & Bags Limited (Company No. 08725536).

USB International Limited is authorised to market, distribute, and sell Olsen & Smith products.

2. Website Use

By using this website, you agree to comply with these Terms & Conditions.

We reserve the right to update or modify these Terms at any time without prior notice.

3. Products

All products listed on this website are genuine Olsen & Smith products.

We make every effort to ensure product descriptions, images, and pricing are accurate. However, minor variations may occur.

4. Orders

By placing an order, you agree to purchase the selected product subject to these Terms.

We reserve the right to:

Refuse or cancel any order
Limit quantities
Correct pricing or listing errors

5. Pricing & VAT

All prices are listed in GBP (£).

VAT is applied where applicable in accordance with UK regulations.

Shipping charges (if applicable) are displayed at checkout.

6. Payment

We accept secure online payments via approved payment providers. Orders will only be processed once payment has been successfully received.

7. Shipping & Delivery

Delivery times and shipping charges are outlined in our Shipping Policy.

While we aim to meet estimated delivery times, delays may occur due to external factors such as courier delays or high demand.

8. Returns & Refunds

Returns are governed by our Returns & Refunds Policy.

Please refer to the dedicated page for full details regarding eligibility, timelines, and refunds.

9. Cancellations

Orders may be cancelled before dispatch.

Once dispatched, orders cannot be cancelled and must follow the return process outlined in our Returns Policy.

10. Customer Information & Communication

To process and deliver your order, we require certain personal information, including your name, email address, phone number, and delivery address.

By placing an order, you agree that we may use this information to:

Process your order
Arrange delivery
Provide customer support

If you choose to opt in, we may also send occasional marketing emails or SMS communications. You can unsubscribe at any time.

11. Privacy & Cookies

We are committed to protecting your personal data.

This website uses:

Cookies to enhance user experience
Google Analytics for website performance tracking
Meta (Facebook) advertising tools for marketing and remarketing

By using this website, you consent to the use of cookies and tracking technologies in accordance with our Privacy Policy.

12. Third-Party Services

This website is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products.

Payments and certain services may be processed through third-party providers, subject to their own terms and policies.

13. Limitation of Liability

To the extent permitted by law, USB International Limited shall not be liable for:

Indirect or consequential losses
Delays outside our control
Losses resulting from misuse of products

This does not affect your statutory rights.

14. Intellectual Property

All content on this website, including logos, images, text, and branding, is the property of Olsen & Smith or its licensors and may not be used without permission.